Data Privacy Policy

Information on data processing according to Art. 13 and 14 General Data Protection Regulation (GDPR)

We care about the protection of your personal data and your privacy. For this reason, we will inform you in the following about our handling of your personal data, in particular for what we process your personal data, to whom we transmit them and the data protection claims and rights to which you are entitled. When we subsequently talk about data, we mean your personal information. This is all the information that identifies you as a person, directly or indirectly.

Please read the following information carefully.

About this Policy

This policy explains when and why we collect personal information, how we use it and how we keep it secure and your rights in relation to it. We may collect, use and store your personal data, as described in this Data Privacy Policy and as described when we collect data from you. We reserve the right to amend this Data Privacy Policy from time to time without prior notice. You are advised to check our website (www.medel.com) regularly for any amendments (but amendments will not be made retrospectively). We will always comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. For the purposes of the GDPR, we will be the “controller” of all personal data we hold about you.

Who is responsible for data processing?

The responsible controller is:

MED-EL Elektromedizinische Geräte Gesellschaft m.b.H.
Fürstenweg 77a
6020 Innsbruck
Österreich
Tel.: +43 5 77 88
office@medel.com

The responsible data protection officer can be contacted directly

privacy@medel.com

or

MED-EL Elektromedizinische Geräte GmbH
attn. Datenschutzbeauftragter
Fürstenweg 77a
6020 Innsbruck
Austria

Which data are being processed and from which sources does this data come from?

We process personal data that we receive from you in the course of the business relationship. In addition, we process personal data that we receive from third parties and/or public accessible sources (eg business register, register of associations, country register, press, media) in a permissible manner (eg for the fulfillment of orders / contracts, fulfillment of legal obligations or consent granted by you).

Your personal data includes in particular:

  • Name
  • Contact information including e-mail address and phone numbers
  • Demographic information such as postal code, geographic location, preferences and interests
  • Other information relevant to market research studies
  • IP-Address
  • Usernames and Passwords for protected areas of the website
  • For job applications, in addition to name and contact details, the personal data you provide, training, further knowledge and qualifications, earlier employers and sent documents such as CV, certificates, etc.

For what purposes and on what legal basis is your data being processed?

We process your personal data in accordance with the data protection regulations (DSGVO and the Data Protection Act (DSG) in the current version).

User Requests

When contacting the operator (for example, by contact form or e-mail) the following information of the user is stored for the purpose of processing the request as well as in the event that follow-up questions arise. Data contains: salutation, first and last name, post code, place of residence, e-mail Address, telephone number, as well as data concerning the request.

The personal data collected in this way will be stored by the operator and will be deleted within four months after completion of the processing of the request.

The personal data disclosed by the user are only processed and used by the operator to the extent that they are necessary for the processing of the request and / or the provision of the requested service.

These mentors will be announced at the following link:

https://www.hearpeers.uk/mentors-2/

According to GDPR, data processing is required to fulfill the contract or to carry out pre-contractual measures.

Who receives your data?

Within MED-EL Elektromedizinische Geräte Gesellschaft m.b.H., only those departments or employees receive your data, as far as they need it for processing for the corresponding purposes. In addition, commissioned by us processors (IT service providers, printing services, marketing, etc.) receive your data, if they need the data to fulfill their respective performance. All processors have been carefully selected and take appropriate technical and organisational measures to ensure that your data is processed in accordance with data protection obligations and that your rights are protected. Above all, contract processors are not permitted to use your personal data for their own purposes.

With regard to a transfer of data to other third parties, we point out that such a transfer is made only on the basis of a valid legal basis and for pre-determined purposes.

Update

The updating of your personal data takes place primarily on the basis of your direct feedback or change notices to us. However, updating is also possible due to information from third parties or the use of publicly available information.

How long will your data be stored?

We process your personal data, as far as necessary, for the duration of our business relationship (initiation, processing and termination of a contract) as well as in accordance with the statutory storage and documentation obligations arising from the Austrian Commercial Code (UGB) and the Federal Tax Code (BAO) or to assert, exercise or defend legal claims.

In addition, the storage period is also judged by the statutory limitation periods, which may be, for example, under the General Civil Code (ABGB) usually 30 years, in some cases, but only 3 years.

Basically, your data will therefore be deleted after complete execution of the contract, revocation of your consent or your objection, if the storage for the fulfillment of a legal obligation or for the establishment, exercise or defence of legal claims is not required. Further processing will only take place if you have expressly consented to the further use of your data or if we have reserved any further data processing that is permitted by law.

There is the possibility that anonymisation of the data is carried out instead of a deletion. In this case, any personal reference is irretrievably removed, which is why the data protection cancellation obligations no longer apply. In this case, no personal reference can be restored.

Your rights

Under the GDPR you have the following rights:

  • Right of access – Art. 15 GDPR:
    The right to obtain confirmation as to whether or not personal data concerning yourself are being processed, and, where that is the case, access to the personal data;
  • Right to rectification – Art. 16 GDPR:
    The right to obtain without undue delay the rectification of inaccurate personal data concerning yourself;
  • Right to erasure (‘right to be forgotten’) – Art. 17 GDPR:
    The right to obtain the erasure of your personal data concerning yourself without undue delay;
  • Right to restriction of processing – Art. 18 GDPR:
    The right to obtain restriction of processing of your personal data;
  • Right to data portability – Art. 20 GDPR:
    The right to receive the personal data concerning yourself, which you provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance;
  • Right to object – Art. 21 GDPR:
    The right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning yourself which is based on Art. 6 (1) lit. e) or f) GDPR.

Should you wish to access your information, change your contact preferences, or raise any questions or concerns about this privacy policy or how we handle your personal information, please email privacy@medel.com or contact one of the regional MED-EL offices closest to you: MED-EL Offices Worldwide

Although we will strive to address any questions or concerns you may have, if you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria the data protection authority is responsible.

Österreichische Datenschutzbehörde
Wickenburggasse 8
1080 Vienna
Tel: +43 1 52 152-0
E-Mail: dsb@dsb.gv.at

Is there an obligation to provide data?

As part of the business relationship, you only need to provide the personal information that is required to establish and conduct the business relationship or that we are required to collect by law. You are also required to notify us of any changes in your data. Without this data, we will usually have to refuse the conclusion of the contract or the execution of the contract or an existing contract can no longer be performed and consequently terminated.

Is my data used for automated decision making including profiling?

We do not use automated decision-making according to Art. 22 DSGVO.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies and Social Plug-Ins Cookies

A cookie is a small text file that stores Internet settings. Almost every website uses this technology. It will be downloaded from your internet browser the first time you visit a webpage. The next time this website is accessed using the same device, the cookie and the information stored therein will either be returned to the website that created it (First Party Cookie) or sent to another website to which it belongs (Third Party Cookie). This will tell the web page that it has been viewed with this browser before, and in some cases will vary the content displayed.

Some cookies are extremely useful as they can improve the user experience when revisiting a web page that you have already visited several times. Provided that you use the same device and the same browser as before, cookies remember for example, according to your preferences, how to use a page, and tailor the offers displayed to more relevant to your personal interests and needs. Most of the cookies we use are automatically deleted from your hard drive after the end of the browser session (“session cookies”). In addition, we also use cookies that remain on the hard disk beyond the session. This is mainly done to improve the user experience when you visit the website again, by the website can then be adapted to your personal needs and thus loading times can be optimised.

Approval-free cookies

Essential cookies, also called “strictly necessary”, guarantee functions without which you could not use this website as intended. These cookies are used exclusively by us and are therefore called first party cookies. They are only stored on your computer during the current browser session. Absolutely necessary cookies: For the login function we have a so-called “session cookie”. Without this cookie there is no login and thus no functions behind the login.

Furthermore, such cookies ensure, for example, the functionality of a change from http to https, and thus the compliance with increased security requirements for data transmission when changing pages. Consent for the use of essential cookies is not required.

Cookies requiring approval

Cookies that are not strictly required by law to be able to use the website still perform important tasks. Without these cookies, functions that allow comfortable browsing on our website, such as pre-filled forms, are no longer available. Made settings, such as a language selection cannot be saved and must therefore be queried again on each page. Used first party cookies, including further description:

Analytics

This website uses Google Analytics, a web analysis service of Google Inc, (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). The use includes the Universal Analytics operating mode. This facilitates the assignment of data, sessions and interactions across several devices to a pseudonymous user ID and thus the analysis of a user’s activities across devices.

Google Analytics uses cookies, which are text files placed on your computer, to allow the website operator to analyse how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, Google will reduce your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website and Internet use. Our legitimate interest in data processing also lies in these purposes. The legal basis for the use of Google Analytics is Art. 6 (1) f) GDPR. Sessions and campaigns are terminated after a certain period of time. By default, sessions are closed after 30 minutes without activity and campaigns after six months. The time limit for campaigns may not exceed two years. For more information on terms of use and data protection, please visit:

https://www.google.com/analytics/terms/de.html
https://policies.google.com/?hl=de

Deactivate Google Analytics

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the Browser Add-on:

https://tools.google.com/dlpage/gaoptout?hl=de

Opt-out cookies prevent the future collection of your data when you visit this website. If you click here, the opt-out cookie will be set:

Performance and Testing

This website uses the Visual Website Optimizer (VWO). With the help VWO we create user tests for the optimisation and further development of our website. VWO analyses static data about the use of our website. In addition, the tool is used as an A/B test tool. In the process, data such as the number of visitors, the click behaviour and the average active residence time of the website user are assigned to the corresponding test variants.

Storage duration:
Session or some data for up to 10 years (all data are anonymous)

Opt-Out:
http://www.medel.com?vwo_opt_out=1

Targeting & Advertising

We use tracking cookies that set cookies to assist with delivering online advertising and to analyse its effectiveness. By better understanding what our audiences are interested in, we can more efficiently promote MED-EL. For example, if you have looked at certain pages on our website we might want to highlight a resource or give information about a particular product to you. MED-EL and our advertising partners can’t gain personally identifiable information from these cookies. We are unable to proactively reach out to you personally as the process is anonymised, but you can opt out of these cookies at any time. Learn more about online advertising

How to control targeting,tracking and advertising cookies

You can opt out of almost all advertising cookies by updating your preferences on the ‘Your Online Choices’ website. It is worth noting that opting out of advertising cookies won’t stop you seeing adverts, just that they won’t be tailored specifically to you.

Opt out of advertising cookies on Your Online Choices website.

The tracking pixels we currently use are for Facebook, Twitter, Google Ads and Outbrain.

Social Plug Ins

We also use so-called social plugins (hereinafter buttons) of the social networks:

  • Clearspring Technologies (AddThis)
  • Facebook (Facebook Comments, Facebook Like Button and Social Widgets)
  • LinkedIn (LinkedIn Button and Social Widgets)
  • Twitter (Twitter Tweet Button and Social Widgets)
  • Google (Google+ Button and Social Widgets, Google Fonts, YouTube Button and Social Widgets)

on the website. When you visit our website, these buttons are disabled by default, ie they do not send any data to the respective social networks without your intervention. Before you can use the buttons, you must activate them with your click. The button will remain active until you disable it or delete your cookies.

After activation, a direct connection is established with the server of the social network. The content of the button is then transferred from the social network directly to your browser and integrated into the website. After activating a button, the social network can already collect data, regardless of whether you interact with the button. If you are logged in to the social network, this can assign your visit to this website to your user account. A social network cannot be assigned to other websites before you have activated the respective button there. If you are a member of a social network and do not want it to associate the information you collect when you visit our website with your stored membership information, you must log out of the social network before activating the social network buttons. We have no influence on the amount of data collected by the social network with its buttons. The purpose and scope of the data collection and the further processing and use of the data by the social network as well as your related rights and settings options for the protection of your privacy, please refer to the privacy policy of the respective social networks.

This Policy was last updated in May 2018.